Support

Contact support

Discord

Support, purchase verification and refund requests are handled only in our official Discord server.

Before you open a request

Use the Discord account linked to your purchase.
Have your Tebex purchase ID ready. You can find it in Tebex payment history (opens in a new tab).
Explain the issue clearly, including which script it affects.

Join our Discord

Hours and response times

Every day: 09:00 - 23:00 EET

Our team is online seven days a week. Messages sent outside these hours are answered within one business day.

Billing and payments

Checkout and billing issues are handled by Tebex, our Merchant of Record. Refund eligibility is covered in our Refund Policy.

Frequently asked questions

Escrow, artifacts & entitlement

Error parsing script / Failed to load script / syntax errors in protected scripts

Your server artifacts are outdated. Update to a recommended build (or ensure artifacts meet the minimum version your resources require, e.g. 5181+ where stated). You may see messages like syntax error near '<1>' in the console for the same reason.

You lack the required entitlement to use `resource`

Ensure your FiveM server license key and the asset are tied to the same Cfx.re Keymaster account. Restart the server. If you bought the asset on the wrong account, transfer it in the Cfx.re Portal or move the purchase to the account that owns your server key.

Failed to verify protected resource

Files may be corrupted during transfer (some FTP clients are known to cause this). Use a reliable client such as WinSCP. Ensure hidden files are copied: the .fxap file must be present in protected resources.

Tebex & billing

How do I find my Tebex purchase ID or cancel a subscription?

Use Tebex Payment history.

Phone & YSeries

My camera is not working. Why is that?

See the camera setup guide: Configure → Camera.

Do you have an installation video of the phone?

Yes: Installation video.

How do I remove an app?

Open config/config.json and find the app entry.
Remove the app block entirely (do not only comment it out).
Restart the phone resource, or preferably the whole server.

JSON does not support // comments-if you “commented out” an app, the file may be invalid until those lines are removed.

Can I use both YFlip and YPhone on a single server?

Yes. You can run both as one unified setup by purchasing the YSeries Bundle.

How do I flip or fold a phone?

Option 1: Use the key bind (default /).
Option 2: Use the hidden control in the phone layout - short demo clip.

When I Alt+Tab, the phone stops working. Why?

The default toggle focus key is Alt. After returning to the game, press Alt again to toggle NUI focus back.

Why is my phone or billing broken after revive on ESX?

Phone: edit client/custom/functions/death.lua.
Billing: edit client/custom/utils/death.lua.
Set the revive event to match your ambulance/medical script (example: RegisterNetEvent('esx_ambulancejob:revive', function() at the end of the file).
Restart the resource.

If it still fails, the event name may differ-check the ambulance resource’s docs or ask its author for the correct revive event.

Frameworks

Why doesn’t my resource work with a framework that isn’t officially supported?

Only the frameworks listed in each product’s docs are supported out of the box. For custom frameworks (anything other than what we document, e.g. QBCore, Qbox, ESX where stated), integration is your responsibility.

Properties

How do I delete a property?

Use the admin menu from the /allproperties command.