SUPPORT

// HELP
Answers to common questions about escrow, Tebex billing, our phone stack, properties, frameworks, and troubleshooting.

FAQ

Escrow, artifacts & entitlement

Your server artifacts are outdated. Update to a recommended build (or ensure artifacts meet the minimum version your resources require, e.g. 5181+ where stated). You may see messages like syntax error near '<1>' in the console for the same reason.

Ensure your FiveM server license key and the asset are tied to the same Cfx.re Keymaster account. Restart the server. If you bought the asset on the wrong account, transfer it in the Cfx.re Portal or move the purchase to the account that owns your server key.

Files may be corrupted during transfer (some FTP clients are known to cause this). Use a reliable client such as WinSCP. Ensure hidden files are copied: the .fxap file must be present in protected resources.

Tebex & billing

Use Tebex Payment history.

Phone & YSeries

See the camera setup guide: Configure → Camera.

  1. Open config/config.json and find the app entry.
  2. Remove the app block entirely (do not only comment it out).
  3. Restart the phone resource, or preferably the whole server.

JSON does not support // comments-if you “commented out” an app, the file may be invalid until those lines are removed.

Yes. You can run both as one unified setup by purchasing the YSeries Bundle.

  • Option 1: Use the key bind (default /).
  • Option 2: Use the hidden control in the phone layout - short demo clip.

The default toggle focus key is Alt. After returning to the game, press Alt again to toggle NUI focus back.

  1. Phone: edit client/custom/functions/death.lua.
  2. Billing: edit client/custom/utils/death.lua.
  3. Set the revive event to match your ambulance/medical script (example: RegisterNetEvent('esx_ambulancejob:revive', function() at the end of the file).
  4. Restart the resource.

If it still fails, the event name may differ-check the ambulance resource’s docs or ask its author for the correct revive event.

Frameworks

Only the frameworks listed in each product’s docs are supported out of the box. For custom frameworks (anything other than what we document, e.g. QBCore, Qbox, ESX where stated), integration is your responsibility.

Properties

Use the admin menu from the /allproperties command.

Community

Have more questions?

Can't find the answer you need? Our team is active in Discord and happy to help with technical questions, setup, or anything in between.

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Support

Support hours

Our team is online seven days a week. Messages sent outside these hours are answered within one business day.

Every day
09:00 – 23:00 EET